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Weeknote 20: Sustainable development, tech in Oxford and why you need subeditors

Things I’ve done since my last weeknote: 1. Started work for two new clients The International Institute for Environment and Development (IIED) is an independent research organisation that focuses on sustainable development. That’s right up my street, so I was

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Posted in Communications, Journalism

A lesson from the floods: how to use social media for customer service

Train companies come in for plenty of criticism from their passengers, often with good reason. There are times, though, when everyone deserves a pat on the back. So when First Great Western got me to Oxford during the January floods,

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Posted in Social media